Sharing Goes Hand-In-Hand With Caring
Enterprise Car Club provides community-based vehicles for all members to use and enjoy. By becoming a member, you are agreeing to a few simple ground rules designed to keep everyone's journey enjoyable.
The fee for non-compliance with this code is £30 unless otherwise specified. For more information click here.
Take 5 Before you Drive
To ensure you are not charged for any damage you have not caused, you must check the vehicle BEFORE your rental journey starts using our easy-to-use ‘Damage Evaluator’ tool. This tool is located inside the glovebox, click here for a video on how to use the tool. If the tool indicates the damage should be reported, please email a description with time-stamped photos to carclubdamage@em.com. We will then make a note on your account. If for whatever reason emailing in photos is not possible, please call the Clubhouse team on 0345 266 9290 again, making sure you do so before you drive away from the vehicle’s designated parking bay.
Return on time
It is essential to return vehicles on time to ensure other members are not inconvenienced. If you are running late (it happens to the best of us at times!), please inform us as early as possible, so that we can make alternative arrangements for any other member who may be affected. If you need to cancel or change a reservation, please give as much notice as possible to ensure maximum availability for other members.
No Smoking
Please do not smoke in the car. This is also now required to comply with legislation, but also ensures the cleanliness of our vehicles for the next driver. If necessary, the cost of specialist cleaning will be added onto the penalty fee.
No Pets
To ensure that allergies are not activated, and the vehicle doesn’t smell, please do not transport your pets in the car. If necessary, the cost of specialist cleaning will be added onto the penalty fee.
If you need to travel with a service animal, we are happy to help. Please contact the Clubhouse team at helpdesk@enterprisecarclub.co.uk so we can discuss your needs.
Refuel or Recharge your vehicle
Always leave at least ¼ tank of fuel or if driving an electric vehicle, plug it in to charge at the end of your reservation, using the cable and charging card provided.
Keep it clean & remove rubbish
Please do not leave the vehicle excessively dirty for the next member, or unclean on the inside. This includes litter – please take this with you. Most importantly, consider your neighbours, and leave the vehicle the way you would want to find it. To monitor this we have a warning and fining system in place for any member leaving the vehicle in an unacceptable condition. Should you encounter this please report it to the Clubhouse on 0345 266 9290, or email.
Safeguard keys & fuel cards
Throughout your reservation, please keep the keys with you at all times and always leave the keys in the car when you’re finishing your journey. The cost of any lost keys or fuel cards are charged to members per item along with the penalty fee, plus any inconvenience costs incurred by the next member to use the car.
Mitigate staff call-outs
If lights are left on inside or outside of the car and causes the battery to flatten, or you perform some other action requiring a member of the Enterprise Car Club team to go to the car to rectify the situation (including a tyre change), our standard penalty fee will be charged, and additionally you may be charged up to a maximum of £75 for the assistance.
Pay Parking tickets
Parking tickets are your responsibility and must be paid for directly by you. If the ticket has to be processed by the club, a standard penalty fee will be added (we are often charged more by our leasing companies – as they receive the tickets and forward to us).
Speed cameras & other traffic offences
As the registered keeper of the vehicle, Enterprise Car Club are required by law to pass on driver details to the relevant authorities. Any offences committed are the driver’s responsibility and not the clubs. An administration fee of £30 will be chargeable on all tickets processed by us.