Contact Us
Your Questions Answered
Click below to find the answer to your most frequently asked questions or the information here:
Click here for the HELP CENTRE/FAQs
Click here for VEHICLE USER GUIDES
Click here for more information about PRICING & PLANS
How can we help you?
Claim Your Free Membership
If you have a corporate Enterprise Car Club membership through your place of work, you can get personal membership for FREE - paying no joining fees in your first year. Find out more here.
Opt into Marketing
Want to hear about the great promotions and deals we offer? Complete our marketing opt-in form and never miss out again!
Refer A Friend
Refer a Friend to join Enterprise Car Club and receive £20 driving credit each. Find out more.
Link Your Personal & Corporate Account
If you have both a corporate and a personal membership, you can easily link your accounts in the App. Find out more here.
Thinking of leaving?
We're sorry to see you go, but if you do need to leave Car Club then please complete this form and a member of the Clubhouse team will be in contact as soon as possible.
Protecting Myself From Fraud/Scams
Keeping your data and personal details safe and secure is incredibly important to us. To support these efforts we ask that members, and those considering membership, also take precautions. Find out more here.
Request a Vehicle Near You
If you’d like to have a car or van parked in a fixed location closer to you, please let us know by completing this form.
Fuel Card Pin
You’ll easily find the unique 4-digit PIN number in in the 'Important Information' section of the Enterprise Car Club mobile app. This information will be updated with the vehicle's fuel card PIN once your reservation has begun. For optimised security, these codes will regularly change so please refer to the mobile app with each new booking.
Damage Enquiries
If you have noticed damages on the car, please email us and someone will get back to you.
Billing enquiry
If you have queries in relation to your payments, billing or vehicle hire charges, please complete this form and someone will get back to you.
Reduce your excess
If you're aged 22+, you can choose to reduce your excess to £100 per incident up until 11th December 2024 and £250 per incident from 11th December 2024 by paying £15.00 per month or £150 upfront for the year. To add this to your account, simply submit your member ID on this form.
Contact us about Corporate Plans
We have the resources, expertise and infrastructure to manage all aspects of a fleet for your business. Find out more about how Enterprise Car Club help your business, whether it be in the public or private sector. Contact us for more information.
Contact us about Developer Plans
We offer tailored plans to meet your developement requirements. Find out more about how Enterprise Car Club can help you developement whether it be assisting with fulfilling planning obligations or minimizing environmental impact. Contact us for more information.
Clubhouse Hours
Helpdesk
The Helpdesk is available 24/7 to help with anything related to a reservation. For more information on which calls should be directed to the Helpdesk, please search ‘When can I contact the Clubhouse?’ on our Help Centre.
Membership Hours
You can contact the membership team between the hours listed below. This team should only be contacted if you have questions related to your membership, NOT if you require assistance with a reservation.
Monday - Friday
9am - 5pm Standard
Weekend & Bank Holiday
Closed
