Having issues with your vehicle? Here are some things to try if you're getting stuck
I am having problems with the parking brake – what should I do?
Lever Parking Brake
Release the handbrake by pushing the button located at the top of the lever down and lowering it to a horizontal position. Pressing the button while pulling the lever upwards will re-engage the handbrake.
Foot Parking Brake (for Automatic Vehicles)
This is only relevant to automatic vehicles, where a small foot pedal will be located to the left of the brake pedal instead of a standard handbrake lever. To use this type of parking brake, press firmly on the footbrake pedal to release it whilst holding down the brake pedal and clutch. Repeat this action to re-engage it.
Electric Parking Brake
To release the parking brake, press firmly on the brake pedal and simultaneously hold down the electric ‘P’ switch located on the centre console. To re-engage it, use the brake pedal as before and pull the electric ‘P’ switch upwards.
I am having problems with the ignition – what should I try?
• After unlocking your reservation on the mobile app, check that you have followed the on-screen prompts. The vehicle will not mobilise until you have confirmed whether the vehicle is damaged or not.
• For various Toyota, Lexus and Vauxhall models you will need to hover the keyless fob over the start button for 3 seconds to stop the immobiliser. You can then attempt to start the vehicle with your foot on the brake and pressing the start button with the keyfob.
• You will be unable to engage the ignition if your booking has expired. You can check the status of your booking through the mobile app.
• To start various manual vehicles, firmly press both the clutch and brake pedal while turning the key or pressing the start button.
I am having problems with the fuel cap release – how can I open it?
Here are the current fuel cap opening types which may apply to your vehicle:
• Electric button located to the right of the steering wheel.
• Electric button located in the lower centre console area.
• Hand lever located below the driver's seat on the right-hand side.
• In select electric vehicles, you press the fuel cap in to release
I am having problems using the electric vehicle charging cable – what can I do?
• The cable is released from the vehicle by pressing the fuel cap button to the right of the steering wheel.
• The cable is released from the charging station by using the same charge card on the post again.