Here at Enterprise Car Club, we are always looking at ways we can offer the best possible experience to our customers. Much of that, we know, is making sure you can access vehicles quickly and easily. Many of our members use our top-rated mobile app to open their vehicle. However, some do so by using a contactless card linked to their account. To use this card, they hover it over the windscreen card reader at the start of a reservation to open the vehicle’s doors.

If you are one of those members that uses a contactless card to seamlessly access vehicles, rather than the app, we ask that you remember to let us know if that card is replaced or updated in any way. That way, we can make sure it still links to your account, opening the doors as you’d expect. You may, for example, get a new bank card through the post, replacing one you previously used to access Enterprise Car Club vehicles. If this were the case, you’d need to call the Clubhouse and get the new card linked to your account. That way, next time you make a reservation, you only need to wave it over the windscreen card reader and the doors will open.

To contact the Clubhouse, please call 0345 266 9290 or email helpdesksupport@enterprisecarclub.co.uk.