Help Centre

• Membership Help

What are the differences between Basic and Standard Plans?
The Basic Plan costs a £10 application fee, plus a £10/year membership fee which you will get back in driving credit* making it almost cost-neutral after your first rental. However, members on this plan do not enjoy the discounted rates Standard Plan members unlock.
The Standard Annual Plan £60/year or £7/month unlocks cheaper rental rates, saving members £1/hr and £10/day on each rental in comparison to the new Basic Plan. Those that pay annually further save £24/yr on membership fees. Those with monthly membership enjoy a minimal membership term of 30 days.
For more information on the types of membership plans available click here.
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How can I switch to a different membership plan?
Switching to a different membership plan is easy! We have a dedicated web page that explains the different plans available and how to switch. Simply visit this page, where you'll find detailed information about each plan, including the benefits and costs. Once you’ve chosen the plan that’s right for you, follow the link on that page to make the switch. 
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Do I need to take any action if my current plan is being discontinued?
No action is required. We'll take care of everything and your membership plan will be automatically adjusted if needed to ensure a smooth transition. You will be notified via email with all the details of your new plan, including any changes to rates or fees. If your new plan doesn’t meet your needs, you’ll also have the option to switch to a different plan that better suits you. Visit our page to find out more.
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What happens to my membership when I turn 22?
When you turn 22, you will automatically be moved to our Standard Monthly Plan at £7/month, which is £3 cheaper than your current plan. This plan gives you full access to the entire fleet 24/7 with discounted rental rates, saving you £1/hour and £10/day compared to the Basic Plan. There's no need to take any action; the transition will happen seamlessly. However, if you’d prefer, you also have the option to switch to the Basic Plan, which costs £10/year that you’ll get back in driving credit. Click here to learn more.
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What is the updated excess protection policy?
Members are covered to drive our vehicles with a damage waiver excess of £1,000 for cars and £1,250 for vans. For those who choose to pay monthly, annually, or per reservation, this excess could be reduced to £100 per incident (before 4th December 2024) and £250 per incident (from 5th December 2024)
Click here to learn more.
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What are the fees associated with each plan?
When joining the Basic Plan, there’s a one-off £10 application fee and a £10 annual membership fee. However, you’ll receive the £10 membership fee back each year as driving credit.
For the Under 22 Plan, a one-off £10 application fee is required along with a £10/month membership fee.
With the Standard Plans, there are no application fees. You’ll only need to pay £60/year for the Standard Annual Plan or £7/month for the Standard Monthly Plan.
Please note, if you switch to the Basic Plan from another plan, the £10 application fee will not apply. However, if you leave Enterprise Car Club and decide to re-join later, the £10 application fee will be required if you opt to join the Basic Plan. 
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How long is the driving credit you receive from the Basic Plan membership fees valid for?
The driving credit you receive back from the membership fees on the Basic Plan will be valid for 12 months from the date it is applied to your account.