Simply use the 'unlock and start trip' button on this app to start your reservation.
You can reserve a car or van a few minutes in advance (if available) and go to the vehicle straight away. Equally you can reserve up to one year in advance – we won’t charge you if you need to cancel just as long as you give at least 5 hours’ notice.
Yes. Our insurance covers you for personal and business usage.
Don’t worry; this happens to us all, which is why we make it as easy as possible to extend your reservation.
You can extend your reservation using the app.
If in doubt, please call the clubhouse team on 0345 266 9290 to prevent any other members being inconvenienced. If members are late or extend causing an inconvenience to another member, the below fees apply:
All late fees and other charges can be viewed here.
Click here to watch our easy guide on How to Extend Your Reservation.
Of course! You may cancel a reservation at any time.
If you cancel more than 5 hours in advance of your booking then you won't be charged. However, if you cancel within 5 hours of its start time you will be liable for the cost of the reservation up to a maximum of £30.00.
If you change or shorten a reservation (including cancelling a reservation after the start time) you may be charged up to the full cost of the reservation. For more information on our charges, click here.
To ensure you are not charged for any damage you have not caused, before you start your journey, you must check the vehicle’s condition using the Damage Evaluator Tool found in the glovebox. This is very important as you may be held accountable if you don’t inform us of any pre-existing damage.
The app will ask you if you have any damage to report. If you select ‘yes’ you will be presented with email details to which you should send time-stamped images.
If you select ‘no’ you can proceed to start your journey.
Please note that the vehicle will be immobilised until this step is complete.
Click here to watch our guide on How to Check the Vehicle for Damage.
You unlock the vehicle from your phone by using the Enterprise Car Club app. Log-in to the app and navigate to ‘Reservations’. Locate your upcoming reservation and click ‘Unlock & Drive’ to start your trip. The app will notify you that ‘The vehicle will unlock momentarily’, and you will also hear the door mechanism unlock.
Then follow the prompts on the app to mobilize the vehicle. The vehicle keys can be found in the keyholder located in the glovebox. During your reservation, make sure you lock and unlock the vehicle with the vehicle keys as you would in any other vehicle.
When it comes to cleanliness, both Enterprise and members play a role. We visit our vehicles every 7 - 14 days for cleaning. The rigour of this cleaning process is backed by our 'Standard of Care’. In between our cleaning visits, in line with the ‘Car Club Code’, our members are responsible for leaving the vehicles clean, removing rubbish/mess, ensuring all windows are up, seats are passenger-ready etc. Given this shared responsibility for cleanliness, the level to which a vehicle is cleaned may vary. That is why we ask members to take every reasonable measure to ensure vehicles are left as they’d expect to find them. As a result, you may get into a car we have fully valeted one day, and the next you’ll use a vehicle that, since its Enterprise valet, has been used by a number of fellow members. Understanding this is part and parcel of joining a vehicle sharing club.
Bearing this in mind, if you find that a vehicle is in an unacceptable condition, please report it to the Clubhouse on 0345 266 9290 or email photos to helpdesksupport@enterprisecarclub.co.uk before you start your reservation. The previous renter may be liable to pay a fine and, if necessary, the cost of any specialist cleaning – click here to find out more. Similarly, please do get in touch if you have any questions about this or the wider Enterprise Car Club service.
All of our vehicles are equipped with a fuel card found inside the glovebox or on the side of the dashboard, to the right of the steering wheel (this is only visible when the driver’s side door is open). Please note you can not use Pay At Pump with our cards.
You’ll easily find the unique 4-digit PIN number in in the 'Important Information' section of the Enterprise Car Club mobile app. This information will be updated with the vehicle's fuel card PIN once your reservation has begun. For optimised security, these codes will regularly change so please refer to the mobile app with each new booking.
Check whether the vehicle takes petrol or diesel and fill up the vehicle as normal using standard fuel where possible. We ask our members to return the vehicles with at least a quarter tank of fuel for the convenience of the next member.
After you have refuelled the vehicle, take a note of the current mileage on the dashboard, and use the fuel payment card at the payment kiosk to pay. Members will need to enter a unique 4-digit PIN when using the card at petrol stations.
Once paid, return the fuel payment card to the key holder in the glovebox, or the holder on the dashboard, along with the receipt.
Please note the fuel card has a limit of £80 per transaction and there is a daily limit of £150. If you exceed this limit (even slightly) when refuelling at a petrol station, you will not be able to use the card.
Click here to watch our easy guide on How to Refuel the Vehicle.
If you have any further questions, please do not hesitate to contact the Clubhouse on 0345 266 9290 or email .
We have a set of vehicle guides which can be found here. If the vehicle you are looking for does not appear in this list, or you require further assistance, please do not hesitate to contact the Clubhouse on 0345 266 9290.
We cover the cost of recharging our electronic vehicles (EV). All of our electronic vehicles are equipped with a charging card (you’ll find it inside the glovebox or on the side of the dashboard, to the right of the steering wheel). Please note this is only visible when the drivers side door is open.
There are three main types of EV charge point (slow, fast and rapid) as well as a number of charging connectors, some of which are suitable for a particular EV. You can use Zap-map.com to find your nearest or plan your journey, but you can also see what type of charging point is where.
The charge card is kept inside the car and can be found in the glovebox. We recommend that the card remains there when not in use to help ensure it does not go missing during your reservation. They are expensive to replace so please make sure it is present at the end of your reservation.
Click here to watch our easy guide on How to Charge an Electric Vehicle.
It’s important to always take this with you once you have taken the vehicle off charge; the cable belongs to the car and not the charging point. They are expensive to replace so always check it has been stowed correctly before setting off (follow the instructions in the guide which you will find inside each vehicle).
Click here to watch our easy guide on How to Unplug an Electric Vehicle.
For more information, click here.
All our electric vehicles have a charge card located in the glovebox. This can be used when charging at the bay and at other charge points of the same brand. If you use a charging post from a different operator, simply pay, and claim back the cost via our mobile app.
During your reservation you are responsible for parking the vehicle legally and safely, as you would your own. Any parking fees/fines are your responsibility and need to be paid directly by yourself. You cannot park in other car club bays or leave your own vehicle in a car club bay whilst on your reservation (civil enforcement officers will think you’re blocking the bay and will decorate your vehicle with an unattractive yellow ticket – no one wants that).
Please check the Enterprise Car Club website for any parking benefits in your area. This can be found on the page designated to your location.
If you reserve a vehicle for 5 hours but only use it for 3.5 hours, you are still charged for the whole reservation. This is because the vehicle is unavailable to other members during your reservation.
We advise you are realistic as possible when making a reservation as to avoid unnecessary costs.
Yes, at the end of your reservation you must return the vehicle to the same bay that you picked it up from.
If the car club bay is blocked when you return the vehicle, please contact the Clubhouse on 0345 266 9290 who will advise you on a safe and legal location to park the vehicle.
The vehicle must always be parked in a safe and legal location. Any penalty charge notice (PCN) obtained as a result of illegal parking will be the responsibility of the member.
Start by turning the engine off and removing the keys from the ignition (if applicable). Then open the glove box and place the key fob, which is attached to the keys, into the key holder. It should illuminate from blue to green.
Once outside the vehicle click lock & end trip on the mobile app. Listen out for the door mechanism locking then check the door handles to ensure the vehicle is secure before leaving.
Click here to watch our easy video guide on How to End a Reservation.
If you have any issues with any stage of this process, please give the Clubhouse a call on 0345 266 9290 whilst you are still with the vehicle and one of the team will be able to assist you.
When you first sign-up to Enterprise Car Club, you'll be asked to create a password. The password is for you to log in to your account to view, amend and create bookings.
You can change your password at any time in your account preferences. Click here to watch our easy How to change your Password guide.
If you have any questions, the Clubhouse are available on 0345 266 9290 to provide assistance.
If you use one of our Enterprise Cars whose bay is inside the zone, we will cover the full cost of the Congestion Charge. Vehicles based in London but located in bays outside of the Congestion Zone are now charged £15 if the car is driven in to the Congestion Zone during charging hours. Any such charges are paid by Enterprise Car Club and invoiced to the member.
Enterprise Car Club vehicles based outside the London Congestion Zone, driven into the zone during charging hours, will need to pay the TFL Charge. For more information, click here.
You are required directly to pay the charge yourself as the vehicles are not registered with Transport for London. Failure to do so will result in TFL penalties plus an admin charge of £30.
You can find more information on our website here.
We have a list of all the available vehicles here. Please note that this list is subject to change, and that not all vehicles are available in all locations. To see which vehicles are accessible in a specific area, please click on the appropriate location page here.